opinion

Effective Product Presentation Begins With Customer Protection

Effective Product Presentation Begins With Customer Protection

Some brands have truly iconic product packaging. I’m thinking of a certain luxury jewelry house whose packaging is instantly recognizable and integral to the customer experience.

Like a matryoshka doll, it begins with a signature robin’s-egg blue paper shopping bag. Nestled inside is a matching blue cardboard box, its lid secured by a white satin ribbon tied into the perfect bow. Tucked underneath is a small white envelope containing a personalized gift card. Untie the bow and lift the lid to reveal a robin’s-egg blue fabric pouch. On other occasions, it’s a navy hinged box with velvet exterior and satin lining.

When the packaging protects both the product and the consumer, it is more likely to protect the brand too.

Either way, inside is the final “doll” as it were, that special piece of jewelry, yours to have and to hold, to love and to cherish from this day forward.

The iconic packaging and all the steps involved in unboxing turn an otherwise ordinary process into an extraordinary one.

What if when you opened the shopping bag you noticed a subtle, rose-like fragrance?

“I must be imagining things,” you think.

When you remove the box from the bag, the scent gets stronger. You take off the lid. The fragrance is impossible to resist.

Then you proceed to take out the jewelry. It reflects the light spectacularly, glistening as you hold it at different angles. As you lift the piece to your eyes for closer inspection, the scent lingers. It’s like a ray of sunshine brightening the experience even more.

Your mind wanders, excitedly.

“What is that gorgeous fragrance?”

“Will it transfer to the jewelry?’”

“How long will it last?”

“Will anyone else notice it? I hope so!”

Then your inner shopaholic comes out to play: “I wonder if they sell this separately as a perfume? I need to get some.”

Your excitement has been truly heightened.

Now, imagine that the product is not jewelry but something more intimate — a vibrator.

As soon as you unbox the toy you’re greeted by an undeniably seductive scent. The average consumer would probably describe it as a heady blend of musk and vanilla.

You know the smell can’t be coming from the toy itself — this manufacturer uses only pure medical-grade silicone. No fillers mean no odors, and that was a significant influence on your decision to purchase.

It’s also not the cardboard box.

Instead, it’s a scented perfume card with attached vial for you to sample. Even better, it’s infused with pheromones. The latest vibrator plus a fragrance you love that will also make you more attractive to others — perfect!

Sure, this scenario is exaggerated for effect, but the point is to illustrate how the packaging or little extras can complement the high-quality materials used to make a product.

This is not to imply that adult toy manufacturers should move to scented packaging or include sex life-enhancing perfume samples. It simply highlights the potential to capitalize on our sense of smell.

Can you imagine if when you unboxed a toy, the packaging had an unpleasant odor? Surely, manufacturers would not want the packaging to be their undoing, leading a consumer to incorrectly assume it has affected the toy in some way.

Serve and Protect

If the odor of product packaging could raise customer concerns, what are manufacturers to do?

Should manufacturers change the packaging? They could try to source a similarly priced solution to the problem, or find themselves at this crossroad: choose an inexpensive option that risks “cheapening” the presentation, or a dearer alternative that increases costs, which if passed on, may decrease sales.

If manufacturers continue to use packaging that may be perceived as suspect, should they issue warnings that it may have a distinctive odor, but this does not affect product safety? What a turn-off.

Then again, many materials known to have distinctive odors remain among the most common — think real-feel toys and latex, to name just two examples — and they are widely enjoyed without incident. Such items perform well for online stores that publish information about product materials and brick-and-mortar retailers with samples available to inspect.

Nevertheless, in deciding how to package or otherwise present products, manufacturers should consider whether it serves the best interests of the end-user.

When the packaging protects both the product and the consumer, it is more likely to protect the brand too, building its reputation as a safe and trustworthy option among an ever-expanding number.

Pay attention to more than the look and feel of packaging. Sure, these matter — hugely — but also consider the smell and, in some instances, sounds that packaging makes. For every manufacturer who does not, there will be a customer who will.

Why invest in product development, only to be let down by the packaging?

Vanessa Rose is content lead and in-house product expert at Wild Secrets, Australia and New Zealand’s largest online retailer of adult goods. She is also a qualified personal trainer.

Related:  

Copyright © 2024 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

How History Drives Marketing Strategies Today

Thanks to the efforts of activists, sex educators and members of marginalized communities, products like sex toys, lubricants and adult films have become much less stigmatized, and much more visible and accepted in the public sphere today.

Hail Groo ·
opinion

BAFTA Nominations Highlights Importance of Gender-Neutrality

While the Brit Awards have paved the way for gender inclusivity by introducing gender-neutral award categories, it has recently been confirmed that the British Academy of Film and Television Arts (BAFTA) awards will not follow suit.

Scarlett Ward ·
opinion

How to Explain Wax Play to Shoppers

When it comes to candles in the bedroom, most folks think of them as a great way to create a sexy ambiance. For folks who enjoy wax play, however, candles are also a kinky way to heat things up. While it may sound daunting to the uninitiated — because, you know, fire and hot dripping wax — wax play can be a fun and accessible sensation-play option, as well as an excellent intro to BDSM.

Rebecca Weinberg ·
trends

An Inside Look at the Decision-Making Process of Expert Merchandisers

Buyers in the sexual wellness industry bear a weighty responsibility. They must strike the perfect balance between meeting customers’ demonstrated needs with tried-and-true products, and staying on top of the latest trends — and that is only scratching the surface.

profile

WIA Profile: Catherine Corsaro

As director of product training and information for JO parent company CC Wellness, Corsaro oversees all sexual health and product education from the company’s Valencia, California headquarters, including training new reps who may have never touched a bottle of lube until their first day on the job.

Women In Adult ·
profile

Novum Veteran Executive Team Leverages Expertise to Grow Brand

Novum Brands may be relatively new on the sex toy scene, but there’s nothing green about George Gatziaris and Vadim Daysudov, who together founded, own and helm the business.

Colleen Godin ·
opinion

Al and Michele Harrington Discuss Vision for Pleasure Brand Love Verb

Former NBA player Al Harrington has matched his success on the hardwood with equally impressive accomplishments in the business world, including creating cannabis company Viola. Now, Harrington and his wife, Michele, have expanded their business portfolio with Love Verb, a venture aimed at enhancing couples’ intimacy through a variety of pleasure products.

Quinton Bellamie ·
opinion

A Look at the Benefits of AI for Optimizing Retail Operations

In the ever-evolving landscape of retail tech, staying ahead of the curve is not just advantageous — it’s mandatory for survival. Currently, small-to-midsize retailers face an unprecedented opportunity to leverage artificial intelligence (AI) features to gain an advantage, enhance employee productivity and optimize operations.

Sean Quinn ·
opinion

Boosting Visibility for Female Sexual Dysfunction Products to Overcome Stigma

It is undeniable that sexual wellness has entered the mainstream, and the market is expected to expand. Many of those sales are driven by women, who have become more empowered than ever to buy sex toys and accessories — especially since the COVID-19 pandemic, when a significant consumer uptick made this shopping category more lucrative than ever.

Naima Karp ·
opinion

Tips for Making the Most of In-Store Marketing

When it comes to brick-and-mortar retail, getting shoppers in the door is only the beginning. Once they are inside, catching their eye and getting them to open their wallets is a whole other ballgame — both for retailers, who want shoppers to spend as much money as possible in their stores, and for manufacturers, who want that money spent on their products specifically.

Rebecca Weinberg ·
Show More