Good Vibrations Wins Award for Customer Service

Good Vibrations Wins Award for Customer Service

SAN FRANCISCO — Good Vibrations has won a Best of 2019 Shopping & Services Award from SF Weekly’s annual Readers’ Poll.

Since Good Vibrations' founding in 1977, having trained and knowledgeable Sex Educator Sales Associates (SESAs) has been one of the retailer’s core principles.

According to SF Weekly, “It’s possible that no retail experience carries more implicit discomfort and unease than shopping for a sex toy. Unless you’ve done your homework, looking at the displays at an ‘adult’ shop can be downright intimidating. Thankfully, the staff at Good Vibrations are the perfect blend of patient, informative, casual and considerate. Being hounded with advice by an employee while comparing anal beads sounds like an axed Mr. Show sketch, but the folks behind the counter at Good Vibrations seem to be blessed with an innate sense of intuition. Not ones to hover, they’ll gladly offer insights and suggestions when approached, creating a respectful yet educational experience for all who enter. Given we’ve already lauded Good Vibrations in the past, this is simply your latest reminder that your tools of arousal are best purchased locally.”

At all nine Good Vibrations locations, education staff trains SESAs not just on sex facts but also to put guests at ease and understand their needs. From anatomical differences to product features, both in the brick-and-mortar stores and its online site GoodVibes.com, trained SESAs have helped people find answers to their question as well as product recommendations.

“We take a lot of pride in the training we provide our staff,” said Andy Duran, education director for Good Vibrations. “Our Sex Educator Sales Associates all go through 40-plus hours of training in store, including 16-plus hours of online courses and assessments. We know that one’s sexuality can be an incredibly personal and sometimes charged topic to discuss with a stranger in a store, so creating an atmosphere of safety and comfort while maintaining professional boundaries is essential to the Good Vibrations experience.”

Copyright © 2024 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Male Power Debuts 'Pack & Play' Collection

Male Power has introduced its new Pack & Play collection of men's underwear.

Orion Debuts New Styles From Cottelli Lingerie

Orion Wholesale is now shipping new styles from its Cottelli Curves plus-size lingerie line.

Sportsheets Unveils Rebranded 'Edge' Line, 9 New Products

Sportsheets has debuted its reimagined Edge line featuring nine new products.

Our Erotic Journey's James Guo Profiled on Wired.com

James Guo, founder of pleasure brand Our Erotic Journey (OEJ), is profiled in a new feature on Wired.com titled "The Toymaker Who Wants to Be the Next Willy Wonka of Sex Tech."

Williams Trading Unveils 'Christmas Giftables' Catalog

Williams Trading Co. has released this year's edition of its "Christmas Giftables" digital catalog.

Magic Silk Debuts 'Leather + Lace' Collection

Magic Silk has introduced its new Leather + Lace lingerie collection.

Fleshy to Launch Interactive Cam Site 'Eromote'

Male pleasure brand Fleshy has announced that it will launch an interactive, bidirectional cam site next month called Eromote.

New York Magazine Names 'Magic Wand Rechargeable' Its 'Best Overall Vibrator'

New York Magazine's "The Strategist" vertical has named Vibratex's Magic Wand Rechargeable the best overall vibrator.

Global Novelties Debuts New 'Stoner Vibes' Collection

Global Novelties has introduced its new Stoner Vibes in the Rear collection.

2025 XBIZ Exec Awards Nominees for Retail Industry Announced

XBIZ is pleased to announce the nominees for the retail industry edition of the 2025 XBIZ Exec Awards, set to be presented as part of the annual XBIZ Honors ceremony on Saturday, Jan. 18 in conjunction with XBIZ Expo.

Show More