Mastercard: Webmasters Express Concerns About 'Report Abuse' Forms

Mastercard: Webmasters Express Concerns About 'Report Abuse' Forms

LOS ANGELES — As the October 15 deadline set by Mastercard for compliance with its new rules for adult websites looms, “compliance packages” created with the input of merchant banks and payment processors have become a subject of concern among content creator and webmaster communities.

XBIZ has been able to review a suggested “Report Abuse” compliance form that is part of compliance packages that several major industry sites have received, with instructions to customize the form before October 15 in order to continue processing credit card transactions.

The form features a checklist of clickable boxes that anyone visiting an adult site is encouraged to use to report what they believe to be “exposed personally identifiable information,” “impersonation,” “underage material,” “copyright/trademark infringement” and “spam" as well as “prostitution or trafficking,” “weapons,” “drugs” and “other.”

One webmaster XBIZ spoke to, who asked not to be identified, highlighted several concerns about the “Report Abuse” checklist.

“We knew something like this was coming as soon as Mastercard announced their new rules, but the checklist makes it crystal-clear,” the webmaster said. “They want us to put a link to this [checklist] in all the footers on every page, encouraging people to ‘report abuse’ or ‘report complaint,’ which is then [copied] directly to Mastercard.”

The webmaster pointed out that both ruthless competitors and crusading anti-porn activists are likely to flood the system with bogus complaints.

“Groups like NCOSE are convinced that all adult content falls under ‘prostitution or trafficking,’” the webmaster noted. “This form is just encouraging them to bury us in paperwork that won’t accomplish anything.”

The webmaster also noted that the form essentially forces all adult sites to add the words “underage material,” “prostitution or trafficking,” “weapons” and “drugs” to their metadata, which then puts them at risk of AI shadowbans or even state surveillance.

“I don’t want that metadata associated with my brands,” they protested.

Another concern is that the “Report Abuse” form could be used by disgruntled partners or stalkers to harass performers.

“Mastercard didn’t make a distinction between types of sites,” said another source familiar with the conversations around the payment processing community. “They asked for the same type of form from paysites or cam sites that they do for user-generated sites. This is particularly absurd since what prompted them to come up with the new rules was supposed ‘trafficking’ on Pornhub.”

The source was referring to the widely reported fact that Mastercard issued these new rules under pressure from political and business partners motivated by Nicholas Kristof’s emotionally exploitative December 4, 2020 New York Times editorial, “The Children of Pornhub.” 

Webmasters and legal observers agree that the demands on studios and paysites don’t make much sense, since they already keep records in compliance with the law, including 2257 forms.

“Mastercard is now making me comply with a form that could harm my brand, and even the models I work with, if I want to continue doing business with them,” the webmaster concluded.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Cherry Kiss, Derek Kage Cap AEBN's Top Stars for 4th Quarter of 2024

AEBN has revealed its most popular performers in gay and straight theaters for the fourth quarter of 2024.

A Golden Night in Hollywood: 2025 XMAs Shine on Adult Entertainment's Best

To paraphrase the unofficial U.S. Postal Service motto: Neither rain nor cold nor the chaos of natural disasters can stop members of the adult entertainment community from the completion of their appointed duty every January: to honor the artistic and commercial achievements of their peers.

What Changes in DC Could Mean for the Adult Industry

On November 5, 2024, American voters were called to the polls. The results of that election revealed an unquestionably uncomfortable truth for everyone, regardless of party or ideology: the “united” part of United States does not appear to be holding strong.

Byborg Acquires Gamma Entertainment

Luxembourg-based Byborg Enterprises SA has acquired 100% of Canadian adult conglomerate Gamma Entertainment.

Adult Creative Debuts 'Pornful' Website Management Platform

Web design and marketing firm Adult Creative has launched its new Pornful website management platform.

2025 XMA Winners Announced

Winners of the 2025 XMAs were revealed Sunday night during a ceremony hosted by Vanna Bardot and Ryan Reid at the world-famous Hollywood Palladium.

X3 Expo Day 2 Looks at the Industry's Past, and Ahead to Its Future

A gorgeous day in LA saw a massive procession making its way along Sunset Blvd., as hundreds of excited fans headed to the historic Hollywood Palladium for a rendezvous with the galaxy of A-list adult stars awaiting them on Day 2 of the 2025 X3 Expo.

X3 Expo Pops Off With All-Star Lineup

A wave of excited fans cascaded down Sunset Blvd., cresting and breaking with anticipation as they flowed into the historic Hollywood Palladium, where the A-list echelon of the adult world stood ready to greet them, pose with them, chat them up, and showcase the latest in spicy entertainment, as the 2025 X3 Expo popped off.

XBIZ Honors Uplifts Spirits Amid Challenging Times for LA and the Adult Industry

"A bunch of misfit toys." That’s how MojoHost founder Brad Mitchell described himself and his industry peers at the 2025 XBIZ Honors ceremony at Hollywood’s Kimpton Everly Hotel. Everyone cheered in agreement. Frankly, they wouldn’t have it any other way.

Kansas Sues Adult Website Operator Under AV Law

Kansas Attorney General Kris Kobach has filed suit against SARJ LLC, alleging that the company’s adult websites have failed to implement age verification as mandated by state law.

Show More